Food service managers feed, get feedback

Theresa Austin, food service manager, laughs when asked about some of the feedback she receives on the meals at Mother of Perpetual Help assisted living residence in Shrewsbury. "They only remember your last meal," she said with a chuckle. If one meal is not so popular -- she's toast, to use a food analogy. "A lot of them will score it. I'll walk through the dining room and they give me thumbs up or thumbs down depending on what they like. They're pretty vocal about what they like or don't like," Austin said.

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